Anyone can get angry, that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.
-Aristotle, The Nichomachean Ethics
Dale Carnegie liked to tell the story of Bob Hoover, who was a famous test pilot and frequent performer at air shows. Hoover was returning to his home in Los Angeles from an air show in San Diego. Suddenly, both engines stopped in mid-flight on the aircraft that Hoover was flying. Using his skills and some deft maneuvering, he managed to land the plane, but it was badly damaged. Thankfully, neither Hoover nor the two passengers that were flying with him were hurt.
Hoover’s first act after the emergency landing was to inspect the airplane’s fuel. Just as he suspected, the WWII propeller plane he had been flying had been fueled with jet fuel rather than gasoline.
Upon returning to the airport, he asked to see the mechanic who had serviced his airplane. The young man was sick with the agony of his mistake. Tears streamed down his face as Hoover approached. He had just caused the loss of a very expensive plane and could have caused the loss of three lives as well.
No one would’ve blamed Hoover for ripping into the mechanic for his carelessness. But Hoover didn’t scold the mechanic; he didn’t even criticize him. Instead, he put his big arm around the man’s shoulder and said, “To show you I’m sure that you’ll never do this again, I want you to service my F-51 tomorrow.”